We offer free returns to the following countries;
United Kingdom (mainland), United States, Canada, Germany, Austria, Switzerland, France, Belgium, Greece, Netherlands, Sweden, Denmark, Finland, Norway, Poland, Australia, New Zealand and Ireland.
If your country is not listed here you may be responsible for the cost of your return.
If you would like to return your retail order online, there are a few steps we need to take.
*Orders purchased at our Bicester Village and Klaverstraat stores must be returned in-store.
- Order / Receipt Number
- Your full shipping address (including postcode)
- Phone number
- Items being returned
- Preferred courier and whether you would prefer a printed label or a QR code
Be sure to keep your proof of postage, as it may be needed to process your return.
FYI: Retail returns must be sent from the country you bought them in. We can’t accept international returns.
