Make A Return

Please note that customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect due to an error on our part.

Customers are responsible for arranging and paying for the return shipment. We recommend using a tracked shipping service, as Vorene is not responsible for returns lost in transit. For the correct return address, please contact us at support@vorene.com before returning your item. We'll be happy to assist you with the return process.

Returns can be requested within 14 days of receiving your order. To be eligible for a return, items must:

• Be unworn, unused, unwashed, and in their original condition.

• Include all original tags and packaging.

• Not show any signs of wear, damage, or alteration.

Please contact our Customer Support team before returning any item so we can provide the correct return instructions.

⚠️ Please do not open a chargeback before contacting us. We are committed to resolving any issue quickly and fairly. Opening a chargeback may delay the refund process while the payment provider investigates the case. If you have any questions, please contact us at support@vorene.com.

The following items cannot be returned for hygiene or safety reasons unless they arrive damaged or defective: Gift cards, Underwear and lingerie, Swimwear (if the hygiene seal has been removed), Bodysuits, Opened personal care products, Final Sale items (where permitted by law). If a non-returnable item is sent back to us, it may be disposed of and no refund will be issued.

Original shipping costs (unless required by applicable law), Return shipping costs, Orders refunded through store credit, where applicable.