We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were either purchased from, vorene.com, and are still in their original condition, you can return your item back to us!
What items can I return?
Any unwanted product must be returned by 31st January 2026 under our extended returns policy. Please see the below for any exceptions to this rule:
This does not affect your statutory rights.
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
- All underwear & swimwear can’t be returned for hygiene reasons.
- Socks can be returned if they are sealed in their original packaging.
- Personalised items can’t be returned.
- In the US and Canada, items with a final discount of 60% or more are considered Final Sale and are not eligible for returns or refunds. These items will be marked “Final Sale” on the product page and will be clearly visible at checkout.
This does not affect your statutory rights.
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
When will I get my refund?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.
- Please keep any proof of return postage receipts, as we may need to review these as part of your return query.
- We only offer refunds to the original payment method used to place the order.
- Refunds can take up to 7 days to be processed from the date we receive your return at our warehouse. Please allow up to an additional 5 days for the refund to appear in your account once processed.
Can I combine multiple returns into one return?
The short answer is, no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.
Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.
Combining the returns into the same package my cause an error in your refund, so please package separately.
If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.
Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.
Combining the returns into the same package my cause an error in your refund, so please package separately.
If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.